RETURNS POLICY & PROCESS
Returned items must comply with our returns policy:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Also you cancel your order within 48 hrs.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
If an item has a Far fetch security tag or brand tag attached, it must be returned with the tag in its original position.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain Sizes of items cannot be returned. Also We also do not accept returns from some parts of the world. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we are accepting returns only from India. For rest of the world there is only Exchange policy on our terms. To start a exchange , you can contact us at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What happens next?
Prepare your package with the returns documents enclosed in your order. Here’s how:
Attach the Return Label, and a signed Return Note if you received one.
Place any unwanted items with all original packaging inside the Farfetch box and leave it open for the courier to check the contents.
Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.
Cancelling an order
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations) within 48 hrs. If you choose this option we will refund you the full price for your order.
Please view our Terms & Conditions for further information on cancelling an order.